Frequently Asked Questions

Most orders take approximately 9–19 business days from order to delivery.

This typically includes:

• 4–7 business days for order preparation, including processing and production
• 5–12 business days for shipping

Delivery times are estimates and may vary depending on destination,
carrier conditions, customs, holidays, or other factors outside our control.

See our
Shipping Policy
for complete details.

Yes. You may request eligible changes or cancellation within
24 hours of placing your order.

After that period, production may have started and changes or cancellation
can no longer be guaranteed.

Contact
support@ordercashier.com
as soon as possible and include your order number.

See our
Order Changes & Cancellation Policy.

Please review our
Size Guide
before ordering.

Measurements can vary by garment style, so we recommend comparing the
size chart with a similar item you already own.

If you receive the size you ordered but later prefer another size,
this is generally considered a customer preference once production has begun.

Yes. OrderCashier ships to supported international destinations.

Available shipping options and charges are shown during checkout.
Eligible orders with a merchandise subtotal of $200 USD or more after discounts receive free shipping.

Learn more in our
Shipping Policy.

For the current apparel catalog, standard shipping is $8 USD for the first item plus $3.50 USD for each additional item below the free-shipping threshold. The final shipping charge is shown at checkout before payment.

Eligible orders with a merchandise subtotal of $200 USD or more after discounts qualify for free shipping.

Once your order ships, tracking information is sent to the email address
used during checkout.

You can also visit our
Track Order
page.

Tracking may take some time to begin showing movement after the carrier
receives the shipment.

Contact
support@ordercashier.com
within 30 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos when possible

Eligible damaged, defective, misprinted, or incorrectly fulfilled products
may qualify for a replacement or refund at no additional cost.

Please review our
Refund & Return Policy.

Because most OrderCashier products are made specifically for each order,
we generally cannot accept returns or refunds based solely on customer
preference after production begins.

This includes selecting the wrong size, color, or design, or simply
changing your mind.

Eligible damaged, defective, incorrect, or materially misrepresented products
are handled separately under our
Refund & Return Policy.

Contact us as quickly as possible at
support@ordercashier.com.

If the order has not entered production or shipment, we will make reasonable
efforts to update the address.

Once fulfillment or shipping has begun, an address change cannot always
be guaranteed.

See our
Order Changes & Cancellation Policy
for more information.

International orders may be subject to customs duties, taxes, import charges,
or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility
of the recipient.

Additional information is available in our
Shipping Policy.

OrderCashier works with production and fulfillment partners.

The production or fulfillment location may vary based on the product,
destination, availability, and operational capacity.

Each item is made to order before being transferred to the appropriate
shipping carrier.

Email:
support@ordercashier.com

Text Support:
+1 (828) 919-2211

You can send an email or text message at any time. Please include your order number for order-related questions.

You can also use our
Contact Us
page.

ordercashier.com is operated by
Northstar Commerce Group LLC.