Last updated: October 6, 2026 · Version 2026-10-06.1

Order Changes & Cancellation

Every OrderCashier item is made to order. We provide a short window after checkout so you can review your order and contact us if something needs to be changed.

24-Hour Change & Cancellation Window

You may request an order change or cancellation within 24 hours of placing your order.

During this window, you may contact us to request changes such as:

Size
Color or product selection
Shipping address
Order cancellation

Please email support@ordercashier.com and include your order number and the change you would like to make.

We will make reasonable efforts to complete your request before the order enters production.

After 24 Hours

Because our products are made specifically for each order, production may begin after the 24-hour change window.

Once production has started, we may no longer be able to:

Change the product, size, or color
Cancel the order
Modify fulfillment details

If you contact us after the 24-hour window, we will still review the order and help when possible, but changes or cancellation cannot be guaranteed.

Shipping Address Changes

If you entered an incorrect or incomplete shipping address, contact us as soon as possible.

Address changes are only possible before the order has been transferred to production or the shipping carrier.

Once an order has shipped, we cannot guarantee that the carrier will be able to redirect the package.

For shipping-related information, please review our Shipping Policy.

Cancellation Refunds

If your cancellation request is approved before production begins, the cancelled amount will be refunded to the original payment method used for the purchase.

OrderCashier will initiate the approved refund promptly after the cancellation is confirmed.

After a refund is issued, the time required for the funds to appear in your account depends on your bank, card issuer or payment provider.

Changes That Affect Price

If an approved change results in a different order value, we may need to:

Collect the price difference before proceeding; or
Refund the applicable difference to the original payment method.

Our support team will confirm any payment adjustment with you before the change is finalized.

Product Issues After Delivery

The 24-hour change window applies to changes or cancellations requested before production.

It does not limit your rights if the delivered item is damaged, defective, misprinted, incorrect, or materially different from what you ordered.

For problems with an item you received, please review our Refund & Return Policy.

Customer Preference After Production

Because items are made to order, we generally cannot offer cancellation, replacement, or refund for customer preference changes after production has begun, including situations such as choosing the wrong size, color, or design.

Please review your order details and our Size Guide carefully before completing checkout.

This does not apply to eligible damaged, defective, incorrect, or materially misrepresented items.

How to Request a Change or Cancellation

Please include your order number so we can locate your order quickly.

Text Support: +1 (828) 919-2211

You can send an email or text message at any time. Please include your order number for order-related questions.

ordercashier.com is operated by Northstar Commerce Group LLC.