Last updated: October 6, 2026 · Version 2026-10-06.1

Refund & Return Policy

At OrderCashier, every item is made to order specifically for each customer. We want you to receive the product you ordered in good condition and as described.

This policy explains when a refund, replacement, or return may be available.

Damaged, Defective or Incorrect Items

If your item arrives:

Damaged
Defective
Misprinted
Materially different from the product you ordered
As the wrong product, size, or color due to a fulfillment error

Please contact us at support@ordercashier.com within 30 days of delivery.

Please include:

Your order number
A brief description of the issue
Clear photos showing the item and the problem

After reviewing the claim, we may offer an appropriate resolution such as a replacement or refund, depending on the circumstances.

Eligible product or fulfillment errors are covered by OrderCashier at no additional cost to the customer.

Made-to-Order Products

OrderCashier products are produced specifically after an order is placed.

Because of this, we generally cannot accept returns, exchanges, cancellations, or refunds based solely on customer preference after production has begun.

This includes situations such as:

Ordering the wrong size
Choosing the wrong color or design
Changing your mind
No longer wanting the item

Customers have a 24-hour window after placing an order to request eligible changes or cancellation before production begins.

Please review our Order Changes & Cancellation Policy for full details.

Size & Fit

Please review our Size Guide carefully before ordering.

If you receive the size you selected but later decide that you would prefer a different size, this is generally considered a customer preference and is not eligible for a refund or replacement after production has begun.

However, if the item you receive is materially inconsistent with the stated size or the wrong size was sent due to our fulfillment error, please contact us and we will review the issue.

Returns

Do not send a product back without contacting us first.

Because our products may be produced and fulfilled from different locations, the appropriate return address can vary by order and issue.

If a physical return is required, our support team will provide the correct return instructions and return address after reviewing your request.

Products sent to an unauthorized address may not be accepted or processed.

Return Shipping Costs

If we require a return because the item is damaged, defective, incorrect, or affected by another eligible fulfillment error, OrderCashier will provide return instructions and will not require the customer to bear reasonable return shipping costs for the eligible issue.

Please do not purchase return postage unless our support team instructs you to do so.

How Requests Are Reviewed

Contact support with your order number and a description of the issue. We review the order and any available photos or tracking, then confirm the resolution and any return instructions. Contacting us first allows us to provide the correct return address; do not send returns to a business mailing address unless instructed.

Refunds

When a refund is approved, it will be issued to the original payment method used for the order.

OrderCashier will initiate the approved refund promptly after the resolution is confirmed.

After we issue the refund, the time required for the funds to appear in your account depends on your bank, card issuer or payment provider.

Original shipping charges may also be refunded when appropriate for an eligible order or fulfillment issue.

Replacements

For eligible damaged, defective, misprinted, or incorrect items, we may offer a replacement instead of a refund when appropriate.

If a replacement is approved due to our error, there is no additional product or standard reshipment charge to the customer.

Packages Lost in Transit

If tracking indicates that your package may have been lost in transit, please contact support@ordercashier.com.

We will review the shipment and, where appropriate, work with the carrier or fulfillment partner to determine an appropriate resolution. If the shipment is confirmed lost, we will offer a replacement or refund as appropriate for the order.

You can also review our Shipping Policy or visit the Track Order page.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

Check around the delivery location
Ask household members or neighbors
Confirm the shipping address on your order
Contact the carrier when appropriate

If the package still cannot be located, please contact us and we will review the available tracking information with you.

A carrier delivery scan does not automatically determine the outcome of every case. Reported delivery issues are reviewed individually.

Incorrect or Incomplete Customer Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an address error, contact us as soon as possible.

If an order is returned or cannot be delivered because the address supplied at checkout was incorrect, incomplete, refused, or otherwise undeliverable, please contact us so we can review the available options.

Any reshipment or additional shipping cost will depend on the circumstances of the order.

For address changes before fulfillment, please review our Order Changes & Cancellation Policy.

Order Changes & Cancellations

Requests to change or cancel an order should be made within 24 hours of purchase.

Once production has begun, changes and cancellation may no longer be possible because the product is being made specifically for the order.

See our Order Changes & Cancellation Policy for complete details.

How to Request Help

You can submit a request through our Contact Us page or email support@ordercashier.com.

Please include your order number and relevant photos when reporting a product issue.

Text Support: +1 (828) 919-2211

You can send an email or text message at any time. Please include your order number for order-related questions.

ordercashier.com is operated by Northstar Commerce Group LLC.